Terms of Service
Quotations and Project Proposals
Quotations and Project Proposals are valid for 30 days from date of issue. Specifications are subject to change if we do not receive a written acceptance within this period. All errors are subject to correction.
Any work, which extends outside the limits of the quotation or proposal, is charged a minimum of half the hourly fee every half hour plus GST. Benb reserves the right to change its fees at any time without notice.
Website Designer Branding
Websites administered by Benb from design to development will have a link to http://www.benb.com.au/ at the bottom of each page. The link may be in the form of a small graphic or text. Clients who wish to not have the link on their website may do so at cost. Please contact Benb for details.
Copyright
Artworks remain copyright to and the property of Benb until all outstanding invoices are paid in full. Any non-final artworks such as drafts remain copyright to and the property of Benb.
Benb reserves the right to use all artworks administered by the business for display in portfolios, online or on print for business showcase and marketing purposes.
Due to international copyright and trademark law, Benb will not be held responsible should the client be found to be infringing on an already existing copyright, trademark or service mark relative to the project name, description or service.
Limitation to Copyright
Websites or other online materials administered by Benb including custom code relative to page design, layout and functionality are licensed to the client only for use as installed by Benb. Use of the codes outside of Benb on non-related projects is prohibited.
Cancellations
Cancellations of services are subject to a kill fee of 30% based on the agreed project cost plus all relative work administered thereafter. If at anytime the client decides not to progress further, then they shall be liable to pay the kill fee within 30 days of cancellation. In an event of a cancellation, all work administered up to the point of cancellation remains copyright to and the property of Benb.
Artwork Drafts and Proofs
As a fundamental component of the design process, artwork drafts and proofs are sent to the client for review and approval. It is the client's responsibility to check all drafts and proofs thoroughly and notify Benb of any imperfections so it could be rectified. Work will resume on the proj, only upon receipt of new instructions from the client.
Print Ready Handover
It is the client's responsibility to check that all content is in order and approve of the final artwork before handing it over for print. Any modification to the artwork after handover may incur extra cost. Benb will not be held responsible should there be any imperfections on the printed artwork unless it was due to the incorrect processing of print ready files.
Print and Colour Proofing
Print and colour proofing of artworks destined for print is essential. This practice helps ensure the highest print quality is achieved.
Clients who choose to manage their printing is expected to administer this process with their printer. Clients are required to check all proofs thoroughly and notify Benb of any imperfections so it could be rectified before printing. This process is repeated until client has indicated satisfaction verbally or in writing to Benb or have given their printer authority to produce the final prints. Benb agrees to cover the cost of reproofing only, should issues arise due to the incorrect processing of print ready files.
End of Project
A project shall be deemed complete after the client has reviewed the product and indicated satisfaction verbally or in writing. If the client fails to contact Benb within a period of 14 days without explanation, the project shall be deemed satisfactory and complete.
Payments and Invoices
Payments can be made via electronic funds transfer, cash, cheque or through PayPal. Payment details are on the invoices provided.
Invoices are issued shortly after the project has been deemed complete. Standard payment request time is 30 days from date of invoice. Late payments are subject to a 5% increase per week based on the agreed project cost.
Suspension of Services
Benb reserves the right to suspend or cancel services in any event where the client fails to perform their obligations under the Terms of Service.
Benb's professional and inspired approach to their work is a breath of fresh air. I felt that they cared and listened to what +
Peter Sbirakos ~ Molon Lave Karate
